Gotvmail Got Silverback Apparel 1-877-7SLV-BAK

Yesterday my new toll free number (1-877-7SLV-BAK) has been activated giving my company a central caller switch board. The service I chose was Gotvmail and it give Silverback Apparel a full caller dispatching system for less than $10/month. Not only will it allow me to add lines once employees are hired, it saves me the cost of having to buy a fax machine and $20 per month for a dedicated line. So my consumers and business clients are now able to phone and fax free of cost giving them to opportunity to communicate with a real person if they have any concerns.

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Ben Seaman said,

November 10, 2007 @ 1:47 am

Hey Jon, I took a look at gotvmail, and yeah it seems like a convenient system. I’ve been wondering how I can get that ‘polished’ sound of a company w/expensive phone systems.

The only downside I see is the low monthly minute threshold. I assume only incoming calls draw from that, and that you can make outgoing calls that would draw from your existing phone line? I have the business phone line, and a separate business fax line. For faxing my vendors I would either have to still have a fax machine and fax line, unless the docs i was faxing were electronic (in which case I’d email them to the vendor’s fax using govtmail.

I’ll try calling gotvmail next week. When you’ve used them for a while, let me know if you still like them.
Hope you’re having fun in Nicaragua,
Ben

bobo said,

January 13, 2008 @ 2:29 am

I think got vmail sucks. Their customer service is rude, rude, rude. If you tell them there’s a problem, they’ll tell you there’s not until you spend 20 minutes arguing to convince them that there is. Then they’ll say they’ve fixed it and they haven’t. Plus gotvmail ran about $80 for the month. I use RingCentral. $29.95 a month for 500 minutes, no kidding, and customer service will stay on the line and answer your questions no matter how stupid.

Maria said,

April 4, 2008 @ 2:09 pm

I agree with BoBo. When you have a problem, GotVMail’s reps are quite rude. They act as if you are bothering them when you call. As they are starting to grow, they are forgetting about customer service.

GotVMail sucks.

They charged me for a cell phone answering the call when the cellphone (company cell) was left in a locked closet over the weekend.

When we got back in the office, we saw all the missed calls. You really need to watch your bill with them. They will pack it like Sprint.

I will look into RingCentral.

Lawrence Salberg said,

May 18, 2008 @ 4:50 pm

Hmm… thanks for the comments about GotVmail. Not so sure about RingCentral, though. That’s who I had - until today. I’m leaving them. They can’t for the life of them figure out how to run a web app. The service is okay, though. You just have to bear with them not understanding their own app and it’s errors.

I really wish Google would finish the improvements to GrandCentral and release it. If I could just find something to forward a toll-free number over to GrandCentral, I’d be plenty happy. I manage 80% of my calls through it now, but it doesn’t have toll-free - you have to buy that elsewhere and forward it.

And there web app is superior to most I’ve seen so far. Some of these companies still want you to download some proprietary piece of nonsense on your various computers to manage your calls. No web app - no deal.

Marcus Spritely said,

July 7, 2008 @ 4:21 pm

We have used Virtualpbx.com, these are the guys that started this industry and also happen to own the trademark on the term Virtual PBX.
They have are a cheaper at the low end with their soho package and bit more expesive when you add the ACD and lots of extensions, however the solutiuon is ROCK SOLID.
They offer toll free and local numbers and a fairly good web interface. I would give it top marks if it didnt look so monochromatic, but who cares it is the most configurable service we have tested.

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